• Terms & Conditions

    Terms & Conditions – ITL KUWAIT

    Last Updated: 15/12/2025

    Welcome to ITL KUWAIT, a store specialized in providing high-quality office supplies and stationery products. By accessing our website or placing an order, you agree to the following terms and conditions:

    1. Definitions

    • Store: Refers to ITL KUWAIT across all platforms.

    • Customer: Any individual browsing or purchasing from the store.

    • Products: Office supplies, stationery items, printer ink & toner, office equipment, and related accessories.

    2. Acceptance of Terms

    • Using the website or completing a purchase indicates full acceptance of these terms.

    • The store reserves the right to update or modify these terms at any time without prior notice.

    3. Product Nature

    • All products are genuine and meet the advertised specifications.

    • Colors and minor details may vary depending on the manufacturer or lighting.

    • Office equipment and consumables must be used according to manufacturer instructions.

    4. Orders & Payment

    • Orders are confirmed only after full payment is completed.

    • Unpaid orders will not be processed.

    • The store reserves the right to cancel orders due to stock unavailability or technical issues, with a full refund issued.

    5. Shipping & Delivery

    • Orders are shipped within the timeframe stated on the website.

    • ITL KUWAIT is not responsible for delays caused by shipping companies.

    • Customers must ensure the accuracy of the delivery address before checkout.

    6. Pricing

    • Prices are subject to change without prior notice.

    • Promotions and discounts are valid for a limited time and subject to availability.

    7. Usage & Responsibility

    • The store is not responsible for improper use or failure to follow product instructions.

    • Ink, toner, and consumable items cannot be returned once opened or used.

    8. Intellectual Property

    All images, text, content, and branding associated with ITL KUWAIT are the exclusive property of the store and may not be used without prior permission.

    Privacy Policy – ITL KUWAIT

    ITL KUWAIT is committed to protecting your privacy. This policy explains how your personal information is collected and used.

    1. Information We Collect

    • Name

    • Phone number

    • Delivery address

    • Order details

    • Any additional information voluntarily provided by the customer

    2. How We Use Your Information

    Your information is used to:

    • Process and deliver orders

    • Communicate regarding order status

    • Improve customer service and shopping experience

    • Comply with legal obligations

    3. Data Protection

    We apply appropriate security measures to protect customer data from unauthorized access.

    4. Sharing Information

    Customer information may be shared only with:

    • Shipping companies

    • Payment service providers

    • Legal authorities when required

    We do not sell or share customer information for marketing purposes.

    5. Customer Rights

    Customers have the right to:

    • Request corrections to their personal data

    • Request deletion of their data (unless linked to an active order or legal requirement)

    Return & Exchange Policy – ITL KUWAIT

    Due to the nature of office supplies and consumable products, the following policy applies:

    1. Return Policy

    Returns are accepted only if:

    • The product is unused

    • In its original condition and packaging

    • The return request is made within 14 days of receiving the order

    ❌ Ink, toner, and consumable items cannot be returned once opened or used.

    2. Exchange Policy

    Exchanges are accepted only in the following cases:

    • Receiving an incorrect item

    • A clear manufacturing defect

    • Receiving a damaged product

    Issues must be reported within 24 hours of delivery with clear photos.

    3. Damaged or Incorrect Items

    If an item arrives damaged or incorrect:

    • Contact the store immediately

    • Provide photo evidence

    • The case will be reviewed

    • A replacement or refund will be issued based on evaluation

    4. Order Cancellation

    • Orders may be cancelled before shipment only.

    • Once shipped, cancellations or refunds are not possible.

    5. Shipping Fees

    • Shipping fees are non-refundable.

    • If the error is from the store, replacement shipping costs will be covered by ITL KUWAIT.

      Contact Number: 96599444295